Researching ICT Companies: A Field Guide for Civil Society Researchers (and everyone else!)

Interested in how to research ICTs, but finding it daunting? Nathalie Maréchal, of USC Annenberg and Ranking Digital Rights and I wrote this handy guide, with support from the Internet Policy Observatory – a fancy PDF version is now available!

tl;dr: you don’t have to have insider status (and it may even be preferable not to) to do this work.