“The Cleaners,” commercial content moderation documentary, airs on PBS’s Independent Lens

UPDATE: The Cleaners is currently available for streaming for US audiences. At long last, The Cleaners makes its American wide-release début! The documentary film, first released this January at the Sundance film festival and making appearances at Hot Docs, Human Rights Watch Film Festival and other festivals around the world, will air tonight on the… Continue reading “The Cleaners,” commercial content moderation documentary, airs on PBS’s Independent Lens

PRI Science Friday: The Invisible Humans Who Sanitize the Internet

On Friday, March 10, I appeared on PRI's Science Friday program to discuss commercial content moderation (CCM). Along with me was Rochelle LaPlante, who has been working on CCM via microlabor platforms such as Amazon Mechanical Turk for over 10 years. Of particular interest was a caller who dialed in from Iowa to talk about his… Continue reading PRI Science Friday: The Invisible Humans Who Sanitize the Internet

WIRED Publishes Piece on Commercial Content Moderation (CCM) in Philippines; US

After many months of anticipation, journalist Adrian Chen's piece on commercial content moderation as practiced in BPO (business process outsourcing) sites in the Philippines is out in WIRED magazine today. In it, Chen focuses on the employees of a US firm, TaskUs, whose employees are laboring on behalf of Silicon Valley social media startup Whisper and… Continue reading WIRED Publishes Piece on Commercial Content Moderation (CCM) in Philippines; US