“The Cleaners,” commercial content moderation documentary, airs on PBS’s Independent Lens

UPDATE: The Cleaners is currently available for streaming for US audiences. At long last, The Cleaners makes its American wide-release début! The documentary film, first released this January at the Sundance film festival and making appearances at Hot Docs, Human Rights Watch Film Festival and other festivals around the world, will air tonight on the… Continue reading “The Cleaners,” commercial content moderation documentary, airs on PBS’s Independent Lens

Researching ICT Companies: A Field Guide for Civil Society Researchers (and everyone else!)

Interested in how to research ICTs, but finding it daunting? Nathalie Maréchal, of USC Annenberg and Ranking Digital Rights and I wrote this handy guide, with support from the Internet Policy Observatory - a fancy PDF version is now available! tl;dr: you don’t have to have insider status (and it may even be preferable not… Continue reading Researching ICT Companies: A Field Guide for Civil Society Researchers (and everyone else!)

New article: Digital detritus: ‘Error’ and the logic of opacity in social media content moderation

Announcing a new article on the politics of commercial content moderation: Digital detritus: 'Error' and the logic of opacity in social media content moderation. This article is part of a special issue of First Monday devoted to gender and digital labor, edited by Carolyn Elerding, Roopika Risam and Radhika Gajjala. The issue also features contributions from… Continue reading New article: Digital detritus: ‘Error’ and the logic of opacity in social media content moderation

What is content moderation? What is CCM?

I am frequently contacted by press and by colleagues who ask me to define commercial content moderation, or CCM. In order to do so, it is also necessary to discuss social media content moderation, more generally - all of which leads to a need to historicize these practices in the larger history of the Internet.… Continue reading What is content moderation? What is CCM?

NPR’s All Things Considered: Commercial Content Moderation (CCM) and the Internet Shadows

Greetings to all listeners who just heard the interview with me on today's All Things Considered. If you'd like to learn more about CCM and my research about the practice and people who do it, please hop over to this page for an overview and detailed discussion. For those who missed the story, you may… Continue reading NPR’s All Things Considered: Commercial Content Moderation (CCM) and the Internet Shadows

“How about a nice game of chess?” An Interview with Stephanie Ricker Schulte, author of “Cached”

Sarah T. Roberts: Stephanie, thanks so much for taking time to talk with the HASTAC community about your excellent new book, Cached: Decoding the Internet in Popular Culture. I think this book will speak to many different kinds of people involved with HASTAC, given its interdisciplinary nature and its locus at the intersection of policy, history,… Continue reading “How about a nice game of chess?” An Interview with Stephanie Ricker Schulte, author of “Cached”