Microsoft sued by Commercial Content Moderators (#CCM) in first-of-its-kind case

In a first-of-its kind case, a Washington state attorney has filed suit on behalf of two Microsoft employees who were exposed to disturbing and abhorrent content, all a part of the conditions of their work at Microsoft as commercial content moderators (CCM). According to the article reported in the McClatchy syndicate of newspapers, the two… Continue reading Microsoft sued by Commercial Content Moderators (#CCM) in first-of-its-kind case

WIRED Publishes Piece on Commercial Content Moderation (CCM) in Philippines; US

After many months of anticipation, journalist Adrian Chen's piece on commercial content moderation as practiced in BPO (business process outsourcing) sites in the Philippines is out in WIRED magazine today. In it, Chen focuses on the employees of a US firm, TaskUs, whose employees are laboring on behalf of Silicon Valley social media startup Whisper and… Continue reading WIRED Publishes Piece on Commercial Content Moderation (CCM) in Philippines; US

Digital Labor: Sweatshops, Picket Lines, Barricades [#dl14]

The third in a series of conferences focused on digital labor will take place from November 14-16 in New York City. The event is open to to all and registration is free. Trebor Scholz, the visionary behind the series, shared the following words about his hopes for this fall's conference, which I have reprinted below. My… Continue reading Digital Labor: Sweatshops, Picket Lines, Barricades [#dl14]

NPR’s All Things Considered: Commercial Content Moderation (CCM) and the Internet Shadows

Greetings to all listeners who just heard the interview with me on today's All Things Considered. If you'd like to learn more about CCM and my research about the practice and people who do it, please hop over to this page for an overview and detailed discussion. For those who missed the story, you may… Continue reading NPR’s All Things Considered: Commercial Content Moderation (CCM) and the Internet Shadows

Social Media’s Dirty Work: Contextualizing the Facebook Screening Controversy

In the past few days my inbox has seen an influx in forwards from friends and colleagues, all sharing links with me covering the recent revelation that Facebook outsources some of its dirtiest work, and that those  firms handling Facebook's outsourced labor pay exploitatively low wages for some of the most psychologically damaging digital work… Continue reading Social Media’s Dirty Work: Contextualizing the Facebook Screening Controversy